Virtual
Workforce Management Principles
Hosted by ICMI
Dates TBD Online / Virtual
About This Event
This one-day instructor-led course provides foundational knowledge and skills in workforce management for contact centers. Participants learn forecasting, scheduling, staffing calculations, real-time management, and WFM reporting and analytics, with no prior workforce management experience required.
Sign in to unlock everything networkED.global adds to this event
We enrich every event with details scattered across the web — organized, verified, in one place:
- Earning CE? CE credits, accreditation, and which licenses it counts toward — tracked automatically.
- Speaking? Call-for-proposal deadlines and submission details.
- Exhibiting or sponsoring? Exhibit and sponsorship opportunities.
- Hosting events? Be connected directly to your target audiences.
Plus full agenda, pricing, registration, contacts, and topics covered.