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The marketplace connecting CE Professionals, Event Hosts, Business & Industry, and Speakers.

For Professionals

Browse Events
CE Professionals
Speakers & Authors

For Organizations

Exhibitors & Sponsors
Event Hosts

Company

Log In
Create Account
FAQ
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Contact Us

Terms Privacy

Workforce Management Principles | Virtual Event | networkED

Virtual

Workforce Management Principles

Hosted by ICMI

Dates TBD Online / Virtual

Administrative & Support Services

About This Event

This one-day instructor-led course provides foundational knowledge and skills in workforce management for contact centers. Participants learn forecasting, scheduling, staffing calculations, real-time management, and WFM reporting and analytics, with no prior workforce management experience required.

Topics Covered

HR & Staff DevelopmentQuality ImprovementTeam Leadership

Registration & Fees

Who This Event Is For

Industries

Administrative & Support Services

Visit Event Website

You'll be redirected to the organizer's registration site

Key Dates

Event Start DateDates TBD

Attendee Registration Opens*

Early Bird Registration Deadline*

*These dates are not yet available from the host.