Webinar
Why Performance-Based Training Requires Automation
Hosted by CCNG
Dates TBD Online / Virtual
Administrative & Support Services
About This Event
This webinar explores how contact centers adapted to remote work challenges in 2020 by implementing automated simulation-based training. Industry experts discuss the impact of automation on employee engagement, learning speed, retention, and overall performance outcomes in virtual training environments.
Topics Covered
HR & Staff DevelopmentTeam LeadershipQuality Improvement
Who This Event Is For
Industries
Administrative & Support Services