On Demand16 CE Credits
Staffing and Retention for the ECC, 2nd Ed., Online
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This course addresses recruitment and retention challenges facing Emergency Communication Centers (ECCs) by focusing on policy and culture changes to improve employee satisfaction. Drawing from APCO's Project RETAINS research and industry standards, the course provides strategies on motivation, leadership development, scheduling, compensation, and includes customizable agency resources.
Topics Covered
Leadership & Management
HR & Staff DevelopmentTeam LeadershipQuality Improvement
Wellness & Self-Care
Provider Burnout & Resilience
Registration & Fees
Continuing Education
16 CE Credits
Accredited by: APCO Institute
CDEs Earned: 16. Recertification Requirements: None. Successful students will earn APCO Institute certification.
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration