On Demand
Staffing and Retention for the ECC, 2nd Ed., Online
Hosted by APCO International
Dates TBD Online / Virtual
About This Event
This course addresses recruitment and retention challenges facing Emergency Communication Centers (ECCs) by focusing on policy and culture changes to improve employee satisfaction. Drawing from APCO's Project RETAINS research and industry standards, the course provides strategies on motivation, leadership development, scheduling, compensation, and includes customizable agency resources.
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