On Demand1 CE Credits
Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service
Hosted by AICPA & CIMA
Dates TBD Online / Virtual
Finance & Insurance
About This Event
This online CPE course teaches professionals how to evolve from traditional customer service to customer experience, focusing on delivering value, contribution, impact and sustainability. Participants learn to differentiate between customer service and customer experience, apply Herzberg's Motivational Theory, and develop techniques for building deeper client relationships through personal branding and strategic business planning.
Topics Covered
Practice Management / BusinessTeam LeadershipHR & Staff Development
Registration & Fees
Continuing Education
1 CE Credit
Accredited by: NASBA
American Institute of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Also recognized by SHRM to offer Professional Development Credits (PDCs).
Who This Event Is For
Industries
Finance & Insurance