On Demand
Multichannel Communications for Agents
Hosted by ICMI
Dates TBD Online / Virtual
Administrative & Support Services
About This Event
A one-day instructor-led course designed to train contact center agents and team leads on effective multichannel customer communication skills. Participants learn techniques for word choice, voice control, active listening, questioning strategies, call control, and handling key moments in customer interactions across communication channels.
Topics Covered
HR & Staff Development
Registration & Fees
Who This Event Is For
Industries
Administrative & Support Services