Lessons Learned from the First ECCs to Automate Non-Emergency Calls – Webinar #78131

This webinar shares real-world experiences from MACC 911 and Saginaw County, two of the first PSAPs in the U.S. to implement AI-based automation for non-emergency call handling. Participants will learn which call types can be safely automated, what to expect during implementation, and how automation helps reduce dispatcher burnout while improving community service.