On DemandCE Credits Available
Illuminations – Supervisor Track #80081 – Leading with Consistency: Policy and Procedure Management in ECC Supervision
Hosted by APCO Institute
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This on-demand course focuses on policy consistency across shifts in emergency communication centers. ECC leaders learn to identify policy gaps, reduce gray areas, and build unified approaches to ensure fair and clear expectations. The course provides practical strategies for leader collaboration, transparency, and reinforcing procedures without micromanagement.
Topics Covered
Leadership & Management
Team LeadershipQuality ImprovementHR & Staff Development
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
Credits: Up to 12 CDE hours
Accredited by: APCO Institute
Subscribers earn one CDE for each monthly course completed for a total of up to 12 CDE hours for the year
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration