On Demand
Illuminations – Supervisor Track #80081 – Leading with Consistency: Policy and Procedure Management in ECC Supervision
Hosted by APCO Institute
Dates TBD Online / Virtual
About This Event
This on-demand course focuses on policy consistency across shifts in emergency communication centers. ECC leaders learn to identify policy gaps, reduce gray areas, and build unified approaches to ensure fair and clear expectations. The course provides practical strategies for leader collaboration, transparency, and reinforcing procedures without micromanagement.
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