On Demand
Illuminations #77029 – Chaotic Callers
Hosted by APCO Institute
Dates TBD Online / Virtual
About This Event
This is a monthly on-demand course within APCO Institute's General Illuminations program, an annual subscription-based continuing education service for public safety communications professionals. The July module focuses on handling diverse caller types including uncooperative, belligerent, confused, unstable, elderly, and children callers, teaching communication strategies to gather critical information while maintaining professionalism and empathy.
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