On DemandCE Credits Available
Illuminations #77029 – Chaotic Callers
Hosted by APCO Institute
Dates TBD Online / Virtual
Government & Public Administration
About This Event
This is a monthly on-demand course within APCO Institute's General Illuminations program, an annual subscription-based continuing education service for public safety communications professionals. The July module focuses on handling diverse caller types including uncooperative, belligerent, confused, unstable, elderly, and children callers, teaching communication strategies to gather critical information while maintaining professionalism and empathy.
Topics Covered
Ethics & Professional Conduct
Professional Boundaries
Wellness & Self-Care
Provider Burnout & Resilience
Registration & Fees
Continuing Education
Accredited by: APCO Institute
Earn one CDE for each monthly course completed for a total of up to 12 CDE hours for the year.
Who This Event Is For
Industries
Government & Public Administration