On Demand12 CE Credits
Illuminations #77026 – Telecommunicator or Therapist? Setting the Emotional Boundries
Hosted by APCO Institute
Dates TBD Online / Virtual
Government & Public Administration
About This Event
This on-demand course helps public safety telecommunicators maintain professional boundaries while managing the emotional toll of call handling. Participants learn to recognize compassion fatigue, balance empathy with self-protection, and use strategies to support distressed callers without becoming emotionally overwhelmed.
Topics Covered
Ethics & Professional Conduct
Professional Boundaries
Wellness & Self-Care
Provider Burnout & ResilienceWork-Life Balance
Safety & Infection Control
Medical Errors / Patient Safety
Registration & Fees
Continuing Education
12 CE Credits
Accredited by: APCO Institute
One CDE for each monthly course completed for a total of up to 12 CDE hours for the year
Who This Event Is For
Industries
Government & Public Administration