On Demand
Illuminations #77026 – Telecommunicator or Therapist? Setting the Emotional Boundries
Hosted by APCO Institute
Dates TBD Online / Virtual
About This Event
This on-demand course helps public safety telecommunicators maintain professional boundaries while managing the emotional toll of call handling. Participants learn to recognize compassion fatigue, balance empathy with self-protection, and use strategies to support distressed callers without becoming emotionally overwhelmed.
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