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Foundations in Contact Center Metrics | Virtual Event | networkED.global

Virtual

Foundations in Contact Center Metrics

Hosted by ICMI

Jun 16–17, 2026 Online / Virtual

Administrative & Support Services

About This Event

This instructor-led course teaches contact center leaders how to define, measure, and achieve results through effective metrics management. Participants learn to categorize key performance indicators, establish leading indicators, analyze data accurately, and communicate the contact center's business impact across diverse channels and technologies.

Topics Covered

Practice Management / BusinessQuality ImprovementTeam Leadership

Registration & Fees

Who This Event Is For

Industries

Administrative & Support Services

Visit Event Website

You'll be redirected to the organizer's registration site

Key Dates

Event Start DateJun 16–17, 2026

Attendee Registration Opens*

Early Bird Registration Deadline*

*These dates are not yet available from the host.