On DemandCE Credits Available
Customer Service in Today's Public Safety Communications, Online
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This course addresses all aspects of customer service in the high-energy, high-stress field of public safety communications. It covers defining customer service, customer attitudes and expectations, quality control, and complaint investigation, with a focus on how excellent customer service impacts individual telecommunicators and their agencies.
Topics Covered
Leadership & Management
Team LeadershipQuality Improvement
Safety & Infection Control
Medical Errors / Patient Safety
Registration & Fees
Continuing Education
Accredited by: APCO Institute
APCO Institute certification. CDEs Earned: 8. Recertification Requirements: None.
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration