On Demand
Crisis Negotiations, 2nd Ed., Online #77470
Hosted by APCO International
Dates TBD Online / Virtual
About This Event
This course provides telecommunicators with specialized training in crisis negotiation techniques for handling life-or-death calls. Students will learn about crisis progression, verbal communication techniques, and effective strategies for managing hostage situations, barricaded subjects, and persons with suicidal intent. The training covers the stages of crisis states, interrogation techniques, demand handling, and negotiation methods specific to public safety telecommunications.
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