On Demand8 CE Credits
Crisis Negotiations, 2nd Ed., Online
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This course prepares telecommunicators to handle crisis negotiation calls by providing in-depth training on the nature of crises, their progression, and effective call-handling techniques. Students learn verbal communication strategies, interrogation techniques, and protocols for hostage situations, barricaded subjects, and suicidal callers, building on basic telecommunicator training to prepare for life-or-death incidents.
Topics Covered
Safety & Infection Control
Workplace Violence
Leadership & Management
Team Leadership
Wellness & Self-Care
Provider Burnout & Resilience
Registration & Fees
Continuing Education
8 CE Credits
Accredited by: APCO Institute
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration