On Demand
Crisis Negotiations, 2nd Ed., Online
Hosted by APCO International
Dates TBD Online / Virtual
About This Event
This course prepares telecommunicators to handle crisis negotiation calls by providing in-depth training on the nature of crises, their progression, and effective call-handling techniques. Students learn verbal communication strategies, interrogation techniques, and protocols for hostage situations, barricaded subjects, and suicidal callers, building on basic telecommunicator training to prepare for life-or-death incidents.
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