Hybrid8 CE Credits
Crisis Negotiations, 2nd Ed., Meriden, CT, #80211
Hosted by APCO International
Dates TBD Meriden, Connecticut
TelecommunicationsGovernment & Public Administration
About This Event
This one-day training course prepares telecommunicators to handle crisis negotiation calls involving hostages, barricaded subjects, and suicidal persons. Students learn crisis progression stages, verbal communication techniques, negotiation strategies, and how to effectively process life-or-death emergency calls requiring specialized intervention beyond standard response protocols.
Topics Covered
Safety & Infection Control
Workplace Violence
Wellness & Self-Care
Provider Burnout & Resilience
Leadership & Management
Quality Improvement
Ethics & Professional Conduct
Moral Injury
Venue
Meriden, Connecticut
View on Google MapsRegistration & Fees
Continuing Education
8 CE Credits
Accredited by: APCO Institute
APCO Institute certification earned upon successful completion
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration