In-Person8 CE Credits
Crisis Negotiations, 2nd Ed.
Hosted by APCO International
Dates TBD San Antonio, Texas
TelecommunicationsGovernment & Public Administration
About This Event
This one-day course prepares telecommunicators to handle crisis negotiation calls involving hostage situations, barricaded subjects, and suicidal individuals. Students learn crisis progression stages, verbal communication techniques, and effective strategies for managing life-or-death emergency calls.
Topics Covered
Safety & Infection Control
Workplace Violence
Wellness & Self-Care
Provider Burnout & Resilience
Leadership & Management
Team Leadership
Regulatory & Legal
Risk Management
Venue
San Antonio, Texas
View on Google MapsRegistration & Fees
Continuing Education
8 CE Credits
Accredited by: APCO Institute
APCO Institute certification upon successful completion
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration