On Demand16 CE Credits
Comprehensive Quality Online, #77245
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This course teaches public safety communications professionals how to design and implement a systematic Quality Assurance/Quality Improvement program. Participants learn quality planning methodologies, performance evaluation frameworks, coaching techniques, and how to analyze surveys to build a comprehensive quality program for their communications center.
Topics Covered
Leadership & Management
Quality ImprovementHR & Staff Development
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
16 CE Credits
Accredited by: APCO Institute
CDEs Earned: 16. Recertification Requirements: None. Successful students will earn APCO Institute certification.
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration