On Demand16 CE Credits
Comprehensive Quality Online, #77243
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This course provides communications center professionals with a systematic approach to building and implementing a comprehensive Quality Assurance/Quality Improvement program. Participants learn quality planning methodologies, performance evaluation, feedback and coaching techniques, and how to apply these tools to their own agencies through practical exercises.
Topics Covered
Leadership & Management
Quality ImprovementHR & Staff Development
Safety & Infection Control
Medical Errors / Patient Safety
Registration & Fees
Continuing Education
16 CE Credits
Accredited by: APCO Institute
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration