On Demand16 CE Credits
Comprehensive Quality Online
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
A comprehensive course designed to help communications center professionals develop and implement a systematic quality assurance and quality improvement program. Participants learn quality planning methodologies, performance evaluation techniques, feedback and coaching strategies, and how to build sustainable quality programs within their agencies.
Topics Covered
Leadership & Management
Quality ImprovementHR & Staff Development
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
16 CE Credits
Accredited by: APCO Institute
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration