Hybrid
Comprehensive Call Center Metrics
Hosted by RCCSP Professional Education Alliance
Jun 15–16, 2026· Timezone: CST Schaumburg, IL
About This Event
A hands-on training course teaching call center managers and analysts how to use metrics to drive performance improvement. Participants learn to calculate 30+ contact center metrics, create balanced scorecards for different job levels, set realistic
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Venue
Schaumburg, IL
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Target Audience
Contact center and help desk managers, QA analysts, call center coaches, performance analysts, professionals providing services to contact centers, directors and executives overseeing contact center performance, supervisors with responsibility for agent oversight