Virtual24 CE Credits
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom
Hosted by APCO Institute
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This supervisory training course is designed specifically for communications center supervisors and candidates moving into supervisory roles. The curriculum focuses on developing a supervisory mindset and perspective, with topics including leadership, management skills, communication, and the unique role of the comm center supervisor. Students apply lessons through practical exercises using their own agency policies and procedures.
Topics Covered
Team LeadershipHR & Staff DevelopmentQuality Improvement
Registration & Fees
Continuing Education
24 CE Credits
Accredited by: APCO Institute
APCO certified CCSs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Recertification requires ongoing continuing education.
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration