On Demand24 CE Credits
Communications Center Manager, 1st Ed., Online #77527
Hosted by APCO International (APCO Institute)
Dates TBD Online / Virtual
Government & Public Administration
About This Event
This course provides training on the knowledge, skills, and abilities needed for candidates to successfully move into the role of Communication Center Manager or Director in emergency communications centers. The curriculum covers managing people, operations, initiatives, performance, and risk management, supplemented by practical exercises applying lessons to agency policies and procedures.
Topics Covered
Leadership & Management
Team LeadershipPractice Management / BusinessHR & Staff DevelopmentQuality Improvement
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
24 CE Credits
Accredited by: APCO Institute
Recertification requires ongoing continuing education. APCO certified CCMs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE).
Who This Event Is For
Industries
Government & Public Administration