On Demand24 CE Credits
Communications Center Manager, 1st Ed., Online #77526
Hosted by APCO International
Dates TBD Online / Virtual
Government & Public Administration
About This Event
This course provides specialized training for candidates preparing to move into Communication Center Manager or Director roles. Through classroom instruction and practical exercises, participants learn management skills including personnel management, operations and administration, performance accountability, risk management, and stakeholder engagement, with a focus on applying lessons to their own agency policies.
Topics Covered
Leadership & Management
Team LeadershipHR & Staff DevelopmentQuality ImprovementPractice Management / Business
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
24 CE Credits
Accredited by: APCO Institute
APCO certified CCMs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Recertification requires ongoing continuing education.
Who This Event Is For
Industries
Government & Public Administration