On Demand24 CE Credits
Communications Center Manager, 1st Ed., Online
Hosted by APCO Institute
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
A specialized 5-week online course designed to prepare public safety telecommunicators for transition into Communications Center Manager or Director roles. The curriculum covers essential managerial competencies including personnel management, operations administration, performance accountability, project management, quality control, liability and risk management within emergency communications center environments.
Topics Covered
Leadership & Management
Team LeadershipHR & Staff DevelopmentPractice Management / BusinessQuality Improvement
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
24 CE Credits
Accredited by: APCO Institute
Certified CCMs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Recertification requires ongoing continuing education.
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration