HybridCE Credits Available
Call Center Manager Training and Certification
Hosted by RCCSP Professional Education Alliance
May 12–22, 2026 Chicago, IL
About This Event
A comprehensive 5-day training and certification program focused on contact center management fundamentals. Participants learn tactical skills including hiring, training, coaching, forecasting, scheduling, quality assurance, and performance metrics,
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Venue
Chicago, IL
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Target Audience
Contact center, help desk, and support center managers; business professionals being transferred to the call center; professionals responsible for improving or re-organizing an existing center; directors and executives with call center oversight; leaders charged with forming a new call center department; supervisors with expanding responsibilities; contact center recruiters, coaches, trainers, mentors and quality assurance professionals