Virtual8 CE Credits
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This eight-hour course examines how bullying occurs in communications centers and provides strategies to combat it. Participants will explore the nature and impact of bullying on individuals and organizations, learn corrective actions, conflict resolution techniques, and develop skills to foster and maintain civility in the workplace through policy development and implementation.
Topics Covered
Safety & Infection Control
Workplace Violence
Leadership & Management
HR & Staff DevelopmentTeam LeadershipQuality Improvement
Regulatory & Legal
Risk Management
Registration & Fees
Continuing Education
8 CE Credits
Accredited by: APCO Institute
8 contact-hours earned upon successful completion
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration