On Demand
Bullying and Negativity in the Communications Center, 2nd Ed., Online #76683
Hosted by APCO International
Dates TBD Online / Virtual
About This Event
This eight-hour course examines how bullying occurs in communications centers and teaches strategies to combat it. Participants will learn to identify bullying behaviors, understand their impact on individuals and operations, explore management's responsibility to act, and develop skills to practice civil behavior. The course covers conflict resolution and implementing civility policies to foster positive workplace culture.
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