On Demand8 CE Credits
Bullying and Negativity in the Communications Center, 2nd Ed., Online #76683
Hosted by APCO International
Dates TBD Online / Virtual
TelecommunicationsGovernment & Public Administration
About This Event
This eight-hour course examines how bullying occurs in communications centers and teaches strategies to combat it. Participants will learn to identify bullying behaviors, understand their impact on individuals and operations, explore management's responsibility to act, and develop skills to practice civil behavior. The course covers conflict resolution and implementing civility policies to foster positive workplace culture.
Topics Covered
Leadership & Management
HR & Staff DevelopmentTeam LeadershipQuality Improvement
Safety & Infection Control
Workplace Violence
DEI & Cultural Competence
Implicit Bias
Ethics & Professional Conduct
Professional Boundaries
Registration & Fees
Continuing Education
8 CE Credits
Accredited by: APCO Institute
APCO Institute certification earned upon successful completion
Who This Event Is For
Industries
TelecommunicationsGovernment & Public Administration