VirtualCE Credits Available
Artificial Intelligence in the Contact Center
Hosted by ICMI
Apr 16–17, 2026 Online / Virtual
Administrative & Support Services
About This Event
A comprehensive 2-day AI certification program designed to equip contact center leaders and decision-makers with expertise in implementing AI technologies. Participants learn to develop AI strategies, build business cases, manage change, and measure performance through hands-on application and peer collaboration, culminating in the AI in the Contact Center Professional credential.
Topics Covered
Practice Management / BusinessHR & Staff DevelopmentQuality ImprovementTeam Leadership
Registration & Fees
Continuing Education
Accredited by: ICMI
ICMI Artificial Intelligence in the Contact Center Certification - AI in the Contact Center Professional credential
Who This Event Is For
Industries
Administrative & Support Services