Virtual
Artificial Intelligence in the Contact Center
Hosted by ICMI
Apr 16–17, 2026 Online / Virtual
About This Event
A comprehensive 2-day AI certification program designed to equip contact center leaders and decision-makers with expertise in implementing AI technologies. Participants learn to develop AI strategies, build business cases, manage change, and measure performance through hands-on application and peer collaboration, culminating in the AI in the Contact Center Professional credential.
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