In-Person
An Agents Role in Contact Centers
Hosted by ICMI
Dates TBD Location TBD
Administrative & Support ServicesTelecommunications
About This Event
This one-day instructor-led course helps contact center agents understand how contact centers operate and the critical role they play in organizational success. Participants learn about contact center driving forces, planning and management processes, and how individual performance directly impacts customers and coworkers.
Topics Covered
Team LeadershipHR & Staff DevelopmentQuality Improvement
Registration & Fees
Who This Event Is For
Industries
Administrative & Support ServicesTelecommunications