Virtual
Advanced Workforce Management
Hosted by ICMI
Jul 21–22, 2026 Online / Virtual
Administrative & Support ServicesTelecommunications
About This Event
This two-day instructor-led course advances workforce management skills beyond foundational concepts. Participants learn trend analysis, holiday planning processes, special scheduling scenarios including 24/7 operations and non-phone workloads, forecast accuracy measurement, schedule efficiency metrics, and effective communication strategies with operations teams.
Topics Covered
HR & Staff DevelopmentTeam LeadershipQuality ImprovementPractice Management / Business
Registration & Fees
Who This Event Is For
Industries
Administrative & Support ServicesTelecommunications